Join The Team

Have you ever been told that you have stellar communication skills and know how to troubleshoot a problem and use critical thinking skills, even if nobody is watching? If so, you’ve come to the right place and this opportunity may be the perfect fit for you!

Legendary Marketer is currently looking for a few rockstar Customer Support Agents to join our team to serve our amazing customers.

Our company creates and publishes marketing and business education products (books, courses, etc.) and hosts events and conferences throughout the Tampa Bay Area. Our company and CEO, David Sharpe has been featured on Forbes, Entrepreneur and many other major publications. In other words, in our little world… we're a pretty big deal!

This is a 100% remote, work from home, opportunity. The expectation for this role is to have a designated & distraction-free work area, with a working laptop or computer and stable internet connection. If this is what you have been looking for, keep reading and apply below!

If you read these 10 characteristics and think to yourself – “HECK YEAH, THAT'S ME!” …then we are looking for you!

1. You have a servant's heart.

2. You have a great attention to detail.

3. You're comfortable on the phone.

4. You're a team player.

5. You're loyal to the cause.

6. You're teachable and like to learn.

7. You have a positive attitude.

8. You're on time; accountable; dependable.

9. You like people and truly love to help others.

10. You want an opportunity with a great company, not just a “job”.

Customer Support Job Responsibilities:

Here’s just some of what you’ll do in this role:

• Deliver extraordinary service on inbound calls, incoming emails and serving chat requests in a fast-paced, structured customer care environment by following our Customer First philosophy

• Address general and account-specific customer inquiries; provide clear and concise information and updating customer account information, as needed

• Use tools and resources to identify custom solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution (also known as a “one-touch” resolution).

• Meet and exceed performance goals that include, but are not limited to, customer survey results, quality goals, compliance regulations and productivity targets

• Get on weekly Zoom meetings with the team to discuss the vision and goals of the company as well as working directly with the Support Team on any issues that may arise

Skills required for this position:

• Knowledge of how to use a CRM platform such as InfusionSoft, Salesforce, Keap, etc

• Have experience in a call center environment or large volume call taking

• Have experience with a Help Desk ticket and chat based platform such as Zendesk, FreshDesk, etc

• Knowledge of how to launch a meeting and connect audio and video on Zoom

Work Hours:

• We are looking for candidates with flexible hours (up to 5 days, 20-40 hours per week) and with the ability to work weekends, nights and non-federal holidays. The ideal candidate will be open to working outside of the typical “9-5” timeframe.

Compensation:

This is an hourly position, with the potential for further growth within the company. Rate of pay will be determined by your experience.

If this sounds like the right opportunity for you, please apply below. Best of luck!